Privacy

Support requests

What we collect

When you contact support we store the category, subject and description you write, your email address, any screenshots you attach, and the technical information shown in the form before you send it: interface language, browser language, browser and device, screen size, color theme, the page you were on, the last error you saw, the last few request paths with their status and duration, recent client error messages, app version, time zone and session start. If you are signed in we also add your account ID, email, plan and credit balance. We never collect passwords, session tokens, cookies, payment details, your full browser storage, or the contents of your requests.

Why we collect it

We use this information only to understand, reproduce and resolve your issue and to reply to you.

Your prompt and generated code

Your prompt and a reference to your generated project are included only if you tick the consent box in the form. The box is off by default.

Your email address

If you are not signed in, the email address you give us is used only to answer that request. It is never added to marketing lists.

How long we keep it

Support requests and their attachments are automatically deleted 12 months after they are created, and any identifiers are anonymized.

Your rights

You can ask us to access or delete your support data at any time by replying to the confirmation email for your request.